German Insurance Software Provider adesso Acquires AI Claims Startup omni:us

Dortmund-based software company adesso has acquired omni:us, a Berlin-based artificial intelligence insurance technology startup. omni:us specializes in AI-driven claims processing, and the transaction combines adesso's insurance software expertise with omni:us's AI technology. adesso plans to progressively integrate omni:us's technology into its core insurance platform in|sure Ecosphere, and to continue developing and expanding omni:us's solutions as a core component of the combined insurance AI product portfolio.

Founded in 1997, adesso is one of the leading IT service providers in the German-speaking market and a major supplier of core insurance systems. Its in|sure Ecosphere is a modular, cloud-supported application environment covering core insurance processes including property, health, life and retirement insurance. The group generated revenue of 1.3 billion euros in 2024 and employs more than 11,100 staff across over 65 locations worldwide. omni:us was founded in 2015 and provides AI-driven end-to-end insurance claims automation, with products including end-to-end automation for standard claims and an intelligent copilot tool for complex cases. Its technology can analyze claims information, apply insurance-specific logic and generate traceable outputs for integration into insurers' existing core system environments. In 2018, omni:us announced the completion of a Series A funding round led by Target Global.

Through the acquisition, adesso will gain proprietary AI technology, an established product organization, domain expertise and international client relationships, while omni:us will gain adesso's market reach, insurance expertise and integration, implementation and scaling capabilities. Under the terms of the transaction, the omni:us team will play a central role in the continued development and commercialization of the combined insurance AI products, and its products, expertise and client relationships will remain within the adesso group, continuing under the omni:us brand. Existing omni:us clients will continue to receive support for their current products and technology environment, and existing solutions will continue to be developed, while these clients will also gain access to adesso's broader insurance, integration, implementation and scaling capabilities. adesso's clients, in turn, will gain access to claims processing AI technology, with these capabilities progressively integrated into adesso's existing core insurance systems and insurance transformation product portfolio.

The two companies said the joint product strategy will address two key market needs: first, embedding specialized AI capabilities directly into insurance products and process solutions, providing insurers with deployable, ready-to-use products; and second, enabling clients to develop, integrate and operate their own or third-party AI agents within a controlled agent layer. The strategy will comply with the requirements of regulated insurance processes, including explainability, human oversight, operational reliability, data protection, information security and full traceability.