HSBC Hong Kong Launches Anti-Fraud Alliance for Elderly Community Education
HSBC Hong Kong has launched the Anti-Fraud Alliance, a community education programme developed with Caritas Hong Kong and social enterprise Liqizhe that compiles and shares anti-fraud fables to raise fraud awareness among elderly customers and improve understanding of cognitive impairment. In the first half of 2026, 22% of bank-recorded fraud cases by transaction amount involved elderly people. HSBC serves more than 1.8 million elderly customers and offers accessible branch facilities, digital ambassadors and community care counters, alongside accounts that help seniors plan ahead and protect deposits.
In the first half of 2026, 22% of fraud cases recorded by banks, measured by transaction amount, involved elderly people. HSBC Hong Kong has launched the Anti-Fraud Alliance, a community education programme developed in partnership with Caritas Hong Kong and social enterprise Liqizhe to compile and share a series of anti-fraud fables, with the aim of raising fraud awareness among the elderly and deepening understanding of cognitive impairment. HSBC serves more than 1.8 million elderly customers. The bank has in place a range of measures friendly to elderly and cognitively impaired customers, including accessible facilities at all branches, digital ambassadors and community care counters. Elderly customers can use the Anyue self-directed personal account and the Zhi'ancun deposit account to plan ahead and lock in deposits, thereby reducing the risk of fraud.
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