Meituan Pilots AI Agent Platform CatPaw with Pharmacy Partners, Cutting Strategy Cycle from Two Weeks to Two

On August 12, at the opening day of the Xipu Conference, Meituan's core local commerce CEO Wang Puzhong delivered a keynote speech introducing the company's practices in AI transformation. Wang said that enterprise AI transformation is a systematic project of business design, organizational change, and technology application. Meituan is opening its AI business expert, CatPaw capabilities, and workflow transformation methodology to the pharmaceutical industry. For the healthcare sector, Meituan has built AI capabilities based on the LongCat large model system, integrating 10 million real consultation records, 150,000 drug inserts, and a 10-million-entry medical knowledge graph, combined with training on real trajectories, to build the Meituan medical model. The recently launched full-scenario AI agent platform CatPaw has industry understanding capabilities and can seamlessly integrate with Meituan's operational data. Meituan's first batch of AI business expert teams have been deployed at Shuyu Pingmin, Kenvue, Laobaixing Pharmacy, and Jidatu, among others, and are now officially open to the industry. CatPaw will also be the first to pilot with pharmaceutical merchants. Based on a partner ecosystem of 250,000 pharmacies and nearly 500 pharmaceutical companies, Meituan is advancing the construction of new AI infrastructure for pharmaceutical retail. Wang noted that the first step in enterprise AI transformation is not directly introducing models, but starting with enterprise diagnosis and workflow mapping, followed by prioritization and AI change management, and finally technology implementation. Meituan has designed an AI Builder team composed of business leaders, HR leaders, and technology leaders, which has already been embedded across Meituan's business lines. Meituan Health has completed the mapping and transformation of 25 workflows, covering operations, sales, user growth, governance, and business analysis. Taking the pharmaceutical category operations workflow as an example, previously formulating a category strategy required five roles to collaborate, and the fastest time from formulation to implementation was two weeks. After the transformation, the category operations agent completes an automated closed loop from data collection to strategy iteration, with human decision-making, reducing the overall process to two days. In the chain pharmacy pilot, Meituan and Laobaixing Pharmacy co-built demand insight capabilities. AI identified rising demand opportunities based on data analysis, driving a 150% increase in monthly sales of Huoxiang Zhengqi during the hot season. In the area of full-scope business analysis, the business expert agent helped Shuyu Pingmin's data analysis across 68 cities reduce from two hours per analysis to automatic daily reports and a five-minute overview. In the pilot with pharmaceutical company Kenvue, through business review and anomaly alerts, personnel efficiency improved by more than 30% and replenishment speed increased by 70.9%. The theme of this year's Xipu Conference is 'Entering the AI Era: Paradigm Revolution and Path Choices for the Health Industry.' Wang said that Meituan does not operate physical pharmacies and hopes to assist the pharmaceutical and health industry through AI and digital services.