Samsung Says Screen Redness Is Software Issue, Promises Fix
Samsung has acknowledged that a screen redness issue on its phones is a software defect, not a hardware failure, and promised a fix. Customer service representatives told a user that the repair program is under evaluation and that an upcoming software update will provide better color calibration, as the problem stems from poor display calibration in bright light. Another user received a slightly different response from customer service.
Samsung has emphasized that the issue is a software-level defect, not a hardware failure.
Recently, a user shared on the Samsung Community forum a record of communication with official customer service. The customer service reply indicated that the repair program is currently in the evaluation stage by the verification department. The screen redness is mainly caused by poor display calibration values in strong light conditions, and an upcoming software update will provide a better color calibration solution.
Another user who contacted customer service received a slightly different response.