Honor and Jinan Resident Reach Agreement Over Magic Poster Emergency Call Dispute

On the evening of September 10, 2026, Zhang, a resident of Jinan, posted on social media that his mother suffered a sudden heart attack and that the Honor phone's Magic Poster feature caused her to miss the optimal rescue window. The matter drew widespread attention from internet users. On the afternoon of September 11, 2026, relevant Honor staff visited Zhang to communicate with him. On the evening of September 11, 2026, after several hours of face-to-face communication and with a third party present as witness, the two sides reached a consensus regarding the widely followed incident in which Magic Poster was said to have delayed the call to 120.

At the meeting, Honor printed out a document and handed it to Zhang and the third-party mediator for review in turn. Zhang and the mediator expressed their acceptance after reading it. The document mainly stated the following: Zhang clarified that in the early hours of the incident, his elderly father, who suffers from cerebral infarction, used an Honor X70 to make an emergency call normally. Because of the sudden family emergency, he was emotionally agitated and mistakenly believed that a phone problem had prevented the call from going through. His original intention in posting was to urge the phone company to take the issue seriously and prevent tragedies. Only through communication did he discover that the incident was unrelated to the Honor phone. Some content in his online post did not match the facts, and he apologized for the impact on the Honor brand. Honor said it mourned the passing of Zhang's mother and that the inaccurate post had harmed its brand, but given Zhang's circumstances and out of humanitarian concern, Honor would not pursue the matter.

Zhang's original post on the social media platform has been deleted. At around 22:15 on September 11, 2026, Zhang reposted a screenshot of a related report on his social media account; the report contained the text of the document on which the consensus had been reached. Earlier, on September 10, 2026, a Jinan internet user posted that after his mother suffered a sudden heart attack, his father tried to use an Honor phone to call 120 but entered Magic Poster while swiping the screen. Unable to find the exit button, he went out to seek help from neighbors. The mother subsequently died. The family questioned whether the feature affected emergency calls and demanded an apology from Honor, the removal of the feature, and compensation. Zhang said the incident occurred in the early hours of August 30, 2026, and the phone involved was an Honor X70. On the morning of September 11, 2026, an Honor customer service hotline staff member said the company had noted Zhang's experience and would report it internally, and would call to inform him of any further progress.